FAQ
Custom orders
All items in the webstore are custom made to order (except if it’s stated
differently in the product description). Lead time is usually 3-4 weeks. If you
have any questions or want to buy a product, feel free to send me an email at coprabikepacking@gmail.com.
All custom orders are final, returns are not possible.
Damage due to wear and tear, accident or the natural breakdown of materials can
usually be fixed so don’t hesitate to ask before sending your bag to the trash,
repairs will be priced accordingly.
Design and production
All products are designed and manufactured by myself in my workshop located in
Paris, France. I speak French but write in English as I think that
bikepacking is a worlwide community. You can come by to see my products or
discuss around a cup of coffee during my opening hours, usually Monday and
Thrusday, between 9h30 and 17h30.
Fabrics and components
All products are made from the best fabrics and components available. I know
that these materials are not always the best for the environment (= plastic)
and I try hard to replace them with greener alternatives, as long as they don't
compromise the overall quality of our products. As a small company, it could be
challenging to access eco-friendly materials but I use, whenever possible,
buckles and components made from 100% recycled plastic (Duraflex) and X-Pac
fabrics which contains post-consumer recycled polyester with a PFC-free
(no fluorocarbon water repellent coating).
Shipping
You can come by my workshop to pick up your order or I can ship anywhere in the
world.